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They never said winning was easy. Some people can’t handle success, I can. I’m up to something. Cloth talk. I told you all this before, when you have a swimming pool, do not use chlorine, use salt water, the healing, salt water is the healing. You smart, you loyal, you a genius. Learning is cool, but knowing is better, and I know the key to success. They don’t want us to eat. I told you all this before, when you have a swimming pool, do not use chlorine, use salt water, the healing, salt water is the healing. Learning is cool, but knowing is better, and I know the key to success.

They key is to have every key, the key to open every door. They will try to close the door on you, just open it. The key is to enjoy life, because they don’t want you to enjoy life. I promise you, they don’t want you to jetski, they don’t want you to smile. Give thanks to the most high. I told you all this before, when you have a swimming pool, do not use chlorine, use salt water, the healing, salt water is the healing. The key is to enjoy life, because they don’t want you to enjoy life. I promise you, they don’t want you to jetski, they don’t want you to smile.

Surround yourself with angels. You see the hedges, how I got it shaped up? It’s important to shape up your hedges, it’s like getting a haircut, stay fresh. Major key, don’t fall for the trap, stay focused. It’s the ones closest to you that want to see you fail. The other day the grass was brown, now it’s green because I ain’t give up. Never surrender. I told you all this before, when you have a swimming pool, do not use chlorine, use salt water, the healing, salt water is the healing.

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    Top 10 Customer Support Outsourcing Companies in 2023 | Helpware
    Outsourcing customer support is a great way to provide affordable
    but reliable service to your clients. Whether for voice or non-voice
    applications, there are plenty of excellent customer support...

    Written by Dana Mahoney
    Sunday, Jan 22
    Table of Contents
    Outsourcing customer support is a great way to provide affordable but
    reliable service to your clients. Whether for voice
    or non-voice applications, there are plenty of
    excellent customer support outsourcing companies that fit every requirement.

    But then again, why even think about outsourcing? Isn’t local talent good
    enough to provide the service needed by a company’s customers?

    Plus, wouldn’t it be a disservice to customers if a company farms out
    its frontline operations to contractors?
    What Is Customer Support Outsourcing?



    By now, the best customer service companies should know
    the value of customer support and why it’s an essential
    cog in an organization. Like sales and marketing, customer service should already be in play during a company’s first day, as they are
    the group that comes into direct contact with clients.

    The main goal of customer support is to keep customers happy by attending to their needs and responding to
    their questions. However, it’s also a way to instill loyalty and generate
    additional sales. To do so, an outsourcing company must have its support team available whenever the customer needs it.
    Outsourcing customer support allows companies to maintain an around-the-clock service team managed by industry veterans and experts.


    Advantages of Customer Support Outsourcing
    Admittedly, not all company startups have leaders who
    are experts in every facet of their operations.
    Given their many responsibilities, many startup founders accept
    that they can’t do everything themselves. Non-core competencies such as customer service
    can benefit from outsourcing.
    Turning the service over to competent experts lets companies
    benefit from a bigger source of talent from all over the world.
    At the same time, companies that outsource customer support enjoy reduced payroll without sacrificing
    service quality. Other benefits of outsourcing include:
    More Opportunities to Grow the Business
    By assigning customer support to expert outsourcing service providers, leaders can instead turn to scaling
    the business. Overseeing the day-to-day operations can already take much
    of management’s time, and customer support is equally demanding.
    To help executives focus on the big picture, they’ll need to partner with the best service companies that know what they’re doing.


    Enhance Customer Experience
    Given the opportunity to communicate and interact with customer service, many customers will express their satisfaction in getting their voices heard.
    If customer service companies and their team address customers’ issues in a satisfactory way, they’re more than likely to remain customers.

    A pleasant customer experience will almost always lead to longer retention and a significantly higher customer lifetime value (CLV).
    This isn’t to say a stellar customer experience is only possible through outsourcing.
    Rather, the chances of improving customer satisfaction come with a continuous
    and consistent level of service. Providing a
    highly specialized, dedicated team of professionals from day one is a great way to achieve this quickly.

    Top 10 Customer Support Outsourcing Companies


    We’ve narrowed down the list of companies with great customer service to the top 10 most prominent ones in 2022.
    We’ll also provide a brief description and highlight the main strong points of each outsourcing company.

    1. Helpware



    Helpware started in 2015 with the initial goal of providing support
    to startup companies. Over the years, the company has grown big and is confident enough to
    provide both enterprise and small business customer service outsourcing solutions.

    Providing back office, technical, and customer support, Helpware specializes
    in assisting companies in various support areas. This includes Omnichannel Customer Support, Technical
    & IT Support, Content Moderation, CX Consulting Services, Back Office Support,
    Data Labeling, Digital Marketing Solutions, and Cyber Security.
    The company provides only dedicated agents, in-house training, and
    equipment to help its clients boost their
    productivity from day one. Now it’s one
    of the top customer service companies in the US and European markets with
    numerous awards and positive reviews from satisfied clients on Clutch and
    other reputable platforms. Helpware’s people-focused culture seems very attractive to
    businesses sharing the same philosophy.
    Pros:
    Shows outstanding flexibility when providing for clients’ specific needs.
    This means its support can scale along with your company’s growth.

    Offers turn-key solutions, so you don’t have to look for either option separately.

    Helpware’s focused on developing its people and their skills and it pays
    off handsomely, especially in customer support outsourcing
    contracts. Some global brands are happy to have their customer support outsourced to Helpware.

    2. Sykes



    U.S.-based Sykes is one of the pioneers of the BPO industry.

    Established in 1995, the company trailblazed its way to the top
    and was one of the first BPOs to open multiple locations. In 2021, the Sitel Group acquired
    Sykes to widen its reach and increase its capacity.
    Sykes is one of the top 10 service companies and leading service providers of demand generation and customer engagement services, with clients included in the top 2000 companies worldwide.
    At the core of Sykes’ business are its staple services:
    outsourcing, customer experience, service to sales, digital
    transformation, and brand extension.
    Pros:
    Sykes maintains a pool of service agents from its clients’ home countries.

    The company is well-versed in matters concerning data privacy.
    Specifically, Sykes follows various privacy guidelines, including HIPAA compliance and Payment Card Industry (PCI) data
    security certification.


    3. Ascensos





    Founded in 2013 in the UK, Ascensos is one
    of those outsourced customer service companies that wanted to
    change the customer experience by applying a personal touch to customer care.
    The company is now Europe’s number-one customer support outsourcing company,
    providing bespoke customer experience solutions to clients around the world.
    In addition, its contact center operation locations
    include the UK, Romania, Turkey, and South Africa.
    Pros:
    Ascensos is more nearshore than an offshore support center, so location and time zone
    differences aren’t as pronounced as operations in Asia and South America.

    Companies that outsource customer service to Ascensos value the fact that
    it supports diversity and inclusivity among staff while focusing on promoting happiness as
    a key asset among its workforce.
    Although there aren’t any published pricing rates, instead,
    Ascensos will individually respond to requests for quotes, the prices of this
    outsourcing customer service company are more than affordable.

    4. Teleperformance



    With more than 40 years of experience in the BPO industry, Teleperformance is an established
    leader in solution design, business optimization strategies, and front-office customer
    support. It also offers back-office services such as finance and accounting, collections, and technical support.

    Pros:
    Teleperformance is a truly global service provider.
    It operates in 80 countries and employs more than 330,000
    agents speaking over 265 languages and deservedly belongs to a league of good customer service companies.
    You won’t find it difficult to get support in the language and location you require.

    Clients also appreciate the company’s expertise in providing omnichannel solutions.

    5. VXI


    VXI Global Solutions is one of those outsourcing
    agencies that offer customer care and customer experience (CX) solutions to some
    of today’s major global brands. In addition, the company offers
    contact center and BPO services, omnichannel and multilingual support,
    software development, CX innovation, quality assurance (QA),
    and infrastructure outsourcing. VXI employs more than 35,000 workers in 43 countries throughout North America,
    Asia, Europe, and the Caribbean.
    The company also prides itself on its ability to help clients resolve major CX and employee
    experience (EX) pain points and take their customer service systems to the next level.
    Like any modern BPO, VXI employs omnichannel support services to enhance communication coverage for clients.
    Also, VXI provides additional analytics and insights generation services so clients can learn as they go.

    Pros:
    High CX expertise leads to enhanced customer and employee experience.

    VXI displays an uncanny ability to scale up or down to fit
    its client’s capabilities.
    6. InfluX


    In its quest to build the world’s first remote-only CX
    team, InfluX managed to recruit employees from more than 120 cities worldwide.
    This strategy also lets them provide 24-hour customer support outsourcing solutions within the client’s time zone.

    In addition, InfluX creates specialized customer experiences
    that reflect the client’s vision, voice, and values.

    Pros:
    Less dependence on automation and more on human interaction make for a better
    customer experience.
    Having employees in every time zone solves
    the common offshore problem of mismatched time schedules between clients and outsourcing companies.


    Pay-as-go pricing may be attractive to some clients who prefer flexible packages.

    7. Skycom


    Skycom is also on the list of nearshore outsourcing companies that specialize in multi-continent support services.

    The company employs native English contact center agents
    with experience in multiple industries. Skycom also offers a full range of services,
    including business process outsourcing, telemarketing and sales,
    customer support, and healthcare. With more than 15 years of experience, Skycom also employs over
    2,000 workers assigned to 35 clients in five countries.


    Pros:
    Nearshore operations mean fewer problems dealing with time zone and distance differences.

    Skycom covers a wide range of industries, including healthcare, travel, utilities, IT,
    finance, retail, and telecommunications.
    8. Integra


    Integra’s differentiator is its focus on training its
    workforce in customer psychology. This means company-provided support agents are more sensitive in detecting changes in the customer’s voice or tone.
    As a result, they can respond to these changes to defuse any tension and lead the customer into a
    more positive mindset. Starting with four employees in 2004, Integra currently
    employs more than 1,400 workers stationed across four countries.
    It handles customer service duties over the phone,
    email, live chat, or social media.
    Pros:
    Integra offers some of the most cost-effective solutions in the
    industry.
    Sales psychology is also an incredible asset to have if you work in a
    customer support outsourcing company.
    9. Telus


    Telus International is one of the world’s leading digital CX innovators.
    In particular, it designs and produces next-generation digital solutions for brands all over the world.
    This is one of the Canadian top IT outsourcing companies that provide
    IT services and multilingual customer service to industries
    such as technology, media, communications, eCommerce, financial technology, travel, hospitality, automotive, healthcare, and games.

    Pros:
    Telus International is a premium multilingual contact center.
    It is one of those IT support outsourcing companies that offer top-tier customer support services in various countries and more than 50
    languages.
    Telus is famous among IT services outsourcing companies
    for organizing an annual charitable initiative called “Telus Days of Giving.” In particular, the company taps 225,000 volunteers from its offices to complete
    various service projects across its many host countries.

    10. Arise


    Arise is a 25-year-old United States-based company that specializes in providing support outsourcing services across the USA.
    It employs more than 60,000 remote agents in the U.S., Canada, and the United Kingdom.

    Unlike a traditional BPO, Arise utilizes a network of service partners to provide the
    needed customer service experiences. In addition, the Arise Platform helps companies lower expenses.
    As a result, Arise clients report an average 25% reduction in contact center service total costs, which is
    why clients want to outsource customer service small business
    really needs.
    Pros:
    Arise deploys a tiered security approach in its communications with
    clients. This ensures they preserve the confidentiality of documents or files sent over.
    It also means Arise conforms to widely accepted data privacy regulations such
    as HIPAA, CCPA, and others.
    Arise also focuses its employment on local talent, hiring residents of the U.S., UK, and Canada.
    This means stable employment for the company and an easier method
    of hiring or replacing staff members.
    Choose the Best Outsourcing Companies That Fit Your Needs
    Deciding which outsourcing providers to contact for your customer
    support outsourcing needs? Perform the necessary research before
    settling on your choice. For instance, some customer service outsource
    companies on our list might command a pricing structure higher
    than what your budget holds.
    In addition, consider your company’s specific requirements and areas for improvement.
    Do you need a customer support team focused on CX? Or,
    do you prefer having sales psychology-trained outbound callers who can close deals?

    Finally, does the appeal of higher-cost nearshoring resonate better than offshore talents a few time zones away?

    No one-size-fits-all solution exists when it comes to
    customer support outsourcing. However, if you want a highly flexible
    and secure customer service solution that utilizes modern technology throughout the various stages, try the best companies for customer
    service. These largest outsourcing companies not
    only supply the best talent, but also the best equipment and training to prepare them.

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